Of course we want you to love what you ordered. If something is not right, we want to know! Returns must be in their original, UNWORN condition, within 30 days of purchase. Please include the reason for your return or exchange, and if you would like to be issued a refund OR store credit. All shipping fees are non-refundable. To start your return/exchange, please email: firstname.lastname@example.org
Customers are responsible for return shipping. Kate Koel recommends you ship your package with insurance and use a trackable shipping method.
ALL SALES ARE FINAL ON INTERNATIONAL / CANADIAN ORDERS. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ON INTERNATIONAL OR DOMESTIC ORDERS. WE DO NOT REFUND OR ACCEPT EXCHANGES ON INTERNATIONAL / CANADIAN ORDERS.
Exchange and store credits are processed within ten (10) business days after receipt of package.