SHIPPING INFO

Shipping Details | Artisan Jewelry Crafted to Order

At Kate Koel, each piece of jewelry is lovingly crafted by hand, one order at a time.
Because we believe exceptional jewelry is worth the wait, please allow up to 10 business days for the creation of your handcrafted design.
Most orders are prepared for shipment within 1–3 business days, depending on availability.

Need your jewelry by a special date?
We understand moments matter. If you have a deadline or an upcoming celebration, reach out to us — our team will do everything possible to meet your timing needs.

Shipping Services:

Domestic (U.S.) Orders: Shipped via USPS or UPS with tracking provided.

International Orders: Sent via trusted carriers like UPS Worldwide or DHL Express for secure and timely delivery.

You’ll receive a shipping confirmation and tracking number as soon as your order departs our studio.

Additional Notes:

Orders placed over weekends are processed on the next business day.

Should an item be temporarily unavailable, we will notify you promptly with an updated delivery estimate or offer beautiful ready-to-ship alternatives.

Upon receipt, please inspect your jewelry package carefully. Reports of damages or discrepancies must be submitted within three (3) days of delivery for resolution.

We cannot be held responsible for lost or stolen packages after confirmed delivery.

Shipping fees are non-refundable.

All international sales are final.

Thank you for choosing Kate Koel — where every piece tells a story of craftsmanship, individuality, and timeless style.